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Not Receiving Emails

If you or your attendees aren’t receiving emails from Dear, this guide will help you troubleshoot the issue.

For Event Hosts

Check Your Message Send Status

First, verify the message was actually sent:

  1. Go to your event

  2. Click on the message you sent

  3. Check the Scheduled Sends section

  4. Look for the send status:

    • Sent - The message was delivered

    • Scheduled - The message hasn’t been sent yet

    • Failed - There was an error sending

View Individual Recipient Status

Click on a send to see the status for each attendee:

  • Sent - Successfully delivered to their email server

  • Failed - Could not deliver (see error message)

  • Skipped - Not sent (usually test/example email addresses)

Common Issues for Hosts

Message still scheduled:

  • Check the scheduled date and time

  • Messages send in your timezone

Message failed:

  • Check for invalid email addresses

  • Verify attendees have valid emails entered

Some recipients missing:

  • Ensure you selected all intended recipients when scheduling

  • Check if you have multiple sends for the same message

For Attendees Not Receiving Invitations

Check Spam/Junk Folders

Email filters often catch invitation emails. Check:

  • Spam folder

  • Junk folder

  • Promotions tab (Gmail)

  • Focused/Other inbox (Outlook)

Search Your Inbox

Search for:

  • The event name

  • The host’s name

  • “Dear” or the host’s email domain

Verify Your Email Address

Ask the host to confirm they have your correct email:

  • Check for typos

  • Verify the email domain

  • Make sure it’s not an old email address

Add to Contacts

To prevent future emails going to spam:

  1. Ask the host what email address invitations come from

  2. Add that address to your contacts

  3. Mark any emails from Dear as “Not Spam”

Check Email Provider Settings

Some email providers have strict filtering:

Gmail:

  • Check the Promotions tab

  • Move emails to Primary inbox

  • Create a filter to always show in inbox

Outlook/Hotmail:

  • Check Junk folder

  • Add sender to Safe Senders list

  • Check Focused vs Other inbox

Corporate Email:

  • IT departments may block external emails

  • Ask your IT team to whitelist the sender

  • Consider using a personal email for invitations

For Hosts: Helping Attendees

Share the Invitation Link

If an attendee can’t find their email:

  1. Go to the message view page

  2. Click Share Invite

  3. Send the copied link directly to them

This link works without the email, letting them view and RSVP.

Resend the Invitation

To send another copy:

  1. Go to your message

  2. Click Schedule Send

  3. Select only the attendee who needs it

  4. Send immediately or schedule

Verify Their Email

Double-check the attendee’s email:

  1. Go to your attendee list

  2. Find the attendee

  3. Verify their email is correct

  4. Update if needed, then resend

Email Delivery Takes Time

Emails don’t always arrive instantly:

  • Most arrive within minutes

  • Some may take up to an hour

  • Corporate email servers may delay further

If it’s been less than an hour, wait before troubleshooting.

Emails Going to Wrong Folder

Train your email provider:

  1. Find a Dear email (check spam/junk)

  2. Mark it as “Not Spam” or “Not Junk”

  3. Move it to your inbox

  4. Add the sender to contacts

This teaches your email provider that these messages are wanted.

Still Having Issues?

If emails consistently fail to arrive:

  • Hosts: Contact support with details about the failed sends

  • Attendees: Ask the host to share the invitation link directly

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