Managing Your Subscription
Once you’ve subscribed to Dear, you can manage all aspects of your subscription from your account settings. This guide covers how to view, upgrade, downgrade, cancel, and resume your subscription.
Viewing Your Subscription Status
To check your current subscription:
Click on your name or avatar in the top-right corner
Select Subscription from the dropdown menu
On the Subscription page, you’ll see:
Current Plan - Which tier you’re subscribed to (Starter, Pro, Premium, or Elite)
Plan Description - What your plan is best suited for
Send Limit - How many messages you can send per month
Remaining Sends - How many sends you have left this billing cycle
Billing Status - Whether your subscription is active, on grace period, or cancelled
Checking Your Remaining Sends
Your remaining sends for the current billing cycle are displayed on both:
The Subscription page
Your Profile page (in the Subscription tab)
The counter resets to your full allowance at the start of each billing cycle (based on when you first subscribed).
Upgrading Your Plan
If you need more sends or want access to a higher tier:
How to Upgrade
Go to the Subscription page
Review the available plans
Click Subscribe on a higher-tier plan
Complete the payment process
What Happens When You Upgrade
Your new plan takes effect immediately
You’ll be charged a prorated amount for the upgrade
Your send limit increases right away
You keep any remaining sends from your previous plan
Upgrade Pricing Example
If you’re halfway through a billing cycle on Starter ($600/year) and upgrade to Pro ($1,200/year):
You’ll be credited for the unused portion of Starter
You’ll be charged the prorated amount for Pro
The net cost covers the difference for the remaining period
Downgrading Your Plan
If you want to move to a lower-cost plan:
How to Downgrade
Go to the Subscription page
Click Manage Billing to access the Stripe billing portal
Select your subscription
Choose a lower-tier plan
Confirm the change
What Happens When You Downgrade
The change typically takes effect at the start of your next billing cycle
You keep your current plan’s benefits until then
Your new, lower send limit will apply after the change
No refund is issued for the current cycle
Cancelling Your Subscription
If you need to cancel your subscription:
How to Cancel
Go to the Subscription page
Click the Cancel Subscription button
Confirm that you want to cancel
What Happens When You Cancel
You’ll enter a “grace period” until the end of your current billing cycle
During the grace period, you still have full access to all templates
After the grace period ends:
You’ll lose access to subscription-only templates
You’ll only see templates you’ve purchased
Your events, attendees, and data remain intact
Grace Period
The grace period is the time between when you cancel and when your subscription actually ends. During this time:
Your account works normally
You can still send messages (within your remaining send limit)
You can still create events using any template
The Cancel Subscription button changes to Resume Subscription
Resuming a Cancelled Subscription
If you’ve cancelled but changed your mind during the grace period:
How to Resume
Go to the Subscription page
Click the Resume Subscription button
Confirm that you want to resume
What Happens When You Resume
Your subscription continues as if you never cancelled
No additional payment is taken (you already paid for this cycle)
Your billing cycle continues on its normal schedule
You regain full access going forward
Note: You can only resume during the grace period. Once the grace period ends and your subscription fully cancels, you’ll need to subscribe again as a new subscription.
Managing Billing Details
Accessing the Billing Portal
Go to the Subscription page
Click Manage Billing
You’ll be redirected to the secure Stripe billing portal
In the Billing Portal, You Can:
Update payment method - Change your credit card
View invoices - Download receipts for your records
Update billing address - Change your billing information
View payment history - See all past charges
Download invoices - Get PDF copies for accounting
Updating Your Card
If your card is expiring or you want to use a different payment method:
Go to Subscription → Manage Billing
In the Stripe portal, find “Payment methods”
Add a new card or update the existing one
Set it as your default payment method
Failed Payments
If a payment fails (expired card, insufficient funds, etc.):
What Happens
Stripe automatically retries the payment over several days
You’ll receive email notifications about the failed payment
Your subscription remains active during retry attempts
If all retries fail, your subscription may be paused or cancelled
How to Fix It
Check your email for payment failure notifications
Go to Subscription → Manage Billing
Update your payment method
The next retry should succeed
Preventing Failed Payments
Keep your card details up to date
Ensure sufficient funds are available
Watch for cards nearing expiration
Add a backup payment method if available
Subscription FAQs
Can I pause my subscription instead of cancelling?
Currently, we don’t offer a pause feature. You can cancel and resubscribe when needed, though you’d start a new billing cycle.
Will I lose my events if I cancel?
No. Your events, attendees, and all data remain in your account. You just won’t be able to use templates you haven’t purchased.
Can I get a refund for unused months?
Refunds are handled on a case-by-case basis. Contact support to discuss your situation.
What happens to scheduled messages if I cancel?
Messages scheduled to send during your grace period will still go out (subject to your send limit). Messages scheduled after your subscription ends won’t be sent unless you resubscribe or have purchased the template.
Can I switch between annual and monthly billing?
Contact support to discuss changing your billing frequency.
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